To make a change to your reservation or to cancel your reservation, please call 877-977-8212.

Lodging Cancellations 
We will refund the deposit to your original form of payment when you cancel seven days in advance of arrival. A 50% deposit of the cost of your stay is required at time of booking. For one-night stays, the full cost and tax is due at booking.

Spa & Private Soaking Cancellations
We ask for 24 hours or more notice for cancellations. For cancellations within 24 hours of the appointment time, your credit card used to reserve your treatment will be charged for the full amount.

Card Preauthorization
We require a credit or debit card be provided upon check in for the remaining balance of you room and also for authorization of incidentals. If it’s an option for you, we recommend supplying a credit card, as debit card preauthorizations may take 5 to 7 business days to be released depending on the policies of your financial intuition.

Check in begins at 3pm. Check out is at 11am.

When checking in at Guest Services, we ask that you please leave luggage inside your vehicle until directed to your room. Lodging is dispersed across the resort and driving to a parking space adjacent to your room will allow more convenient unloading.

Our apologies, but at this time, we are not able to accommodate early check in. We are often able to offer late check out until noon, by request.

This is to provide our housekeeping team with the time needed to adhere here to our NM Safe Certified sanitizing and cleaning procedures.

Lodging guests have unfettered access to our communal soaking pools from 7:30am – 10:00pm. This includes day of check-in (before 3pm) and check-out (after 11am).

• We are a pet-free resort.
• Smoking and vaping is prohibited on-property.
• Outside alcohol is prohibited on property, including in guest rooms and private soaking experiences. Beer, wine and craft cocktails are available to order at the Blue Heron and around the resort and can be ordered for pickup to enjoy in-room.
• Outside food is allowed on property except at our dining establishments and pools.

Please note there will be a $250 deodorizing fee charged, per animal, to rooms with evidence of unauthorized pets and/or smoking of any kind.

Ojo Santa Fe is a 13 and older resort.

• Ages 13 through 17 may enjoy Lodging and Soaking, if accompanied by an Adult 18 and older.
• The Ojo Spa and spa services, are available for guests 18 and older.
• Guests under the age of 13 may join for lodging and dining only and are not permitted in the soaking, pool, or spa areas. Minors under the age of 18 must be accompanied by an adult at all times.