Find helpful recommendations for planning your dream getaway. For details about the spa, see Ojo Caliente Spa Menu.
Policies & Billing
Cancellations & Deposits
To make a change to your reservation or to cancel your reservation, please call 877-977-8212.
We will refund the deposit to your original form of payment when you cancel seven days in advance of arrival. A 50% deposit of the cost of your stay is required at time of booking. For one-night stays, the full cost and tax is due at booking.
Spa & Private Soaking Cancellations
We ask for 24 hours or more notice for cancellations. For cancellations within 24 hours of the appointment time, your credit card used to reserve your treatment will be charged for the full amount.
Checking In & Out
Check in begins at 3pm. Check out is at 11am.
Our apologies, but at this time we are unable to offer late check out or early check in.
This is to provide our housekeeping team with the time needed to adhere to our NM Safe Certified sanitizing and cleaning procedures.
Policies: Youth, Pets, Smoking, Outside Food & Alcohol
- We are a pet-free resort.
- We are a smoke free resort.
- Outside alcohol is prohibited on property, including in guest rooms. Beer, wine and craft cocktails are available to order at the Artesian Restaurant and can be ordered for pickup to enjoy in-room.
- Outside food is allowed on property except at our dining establishments and pools.
- Ages 13 through 17 may enjoy lodging and soaking, if accompanied by an Adult 18 and older.
- Dining at the Artesian Restaurant is open to all ages
- The Ojo Spa and spa services, are available for guests 18 and older.
See details about directions to our location here.
What to Pack for NM Weather
We recommend bringing the following: swimwear, sunglasses, hat, sunscreen, sandals, water bottle and comfortable walking shoes.
Note that weather can change suddenly in the high desert, and we can unexpectedly receive monsoon rain, snow, high/low temperatures and wind. We suggest packing layered clothing in every season.
Our guest rooms come stocked with two signature Ojo robes and towels are available at our pools. Our Gift Store offers an array of items for purchase, often including premium skincare products, swimsuits, sandals, snacks and beverages and more.
While You’re Here
In-Room & Resort Amenities
Most room types include local coffee and tea, signature Ojo hair and body products, spa robes, a mini-fridge and microwave. The Historic Hotel rooms do not include coffee, tea, mini-fridge, or microwave. Click below to view an extensive list of room types and their amenities, as well as resort amenities.
Your Health & Wellbeing
Ojo Caliente is located amidst Northern New Mexico’s dry climate and our spa resort sits at c 6,200 feet. As such, we recommend guests take care to:
- Stay hydrated
- Consider consuming caffeine and alcohol in moderation
- Get plenty of rest
We have found these precautions tend to help guests get the most out of enjoying our high elevation, high desert spa resort
Thanks to minimal light pollution, New Mexico is known for its dark night skies—perfect for star-gazing. Around our sprawling spa resort, you will find that our grounds are dimly lit in order to help preserve a natural and relaxing environment. When navigating the resort after the sun goes down, please consider using the flashlight provided in your guest room.
Ojo Caliente is NM Safe Certified by the State of New Mexico. We adhere to current State of New Mexico, CDC and industry-recommended COVID-19 precautions.
Navigating the Resort
Ojo Caliente property map.
We offer vegan, vegetarian and gluten-free dishes in our dining establishments. Please discuss any dietary requirements with your reservationist when booking and our culinary team will make every effort to accommodate requests. When dining, please always disclose any allergies to your server.
Lodging guests can enjoy the 9 am yoga class as a free amenity; the 11 am class is $20. Day guests can join either classe for $20. Advanced reservations required. Please visit the front desk or call 877.977.8212. There is also access to public hiking trails.
Cellular Coverage & Wifi
Each room has free Wifi. Most cell providers have very limited coverage at the resort.