Ojo Santa Fe
Find helpful recommendations for planning your dream getaway. For details about the spa, see Ojo Santa Fe Spa Menu.
Policies & Billing
Cancelations, Preauthorization & Deposits
To make a change to your reservation or to cancel your reservation, please call 877-977-8212.
We will refund the deposit to your original form of payment when you cancel seven days in advance of arrival. A 50% deposit of the cost of your stay is required at time of booking. For one-night stays, the full cost and tax is due at booking.
Spa & Private Soaking Cancellations
We ask for 24 hours or more notice for cancellations. For cancellations within 24 hours of the appointment time, your credit card used to reserve your treatment will be charged for the full amount.
We require a credit or debit card be provided upon check in for the remaining balance of you room and also for authorization of incidentals. If it’s an option for you, we recommend supplying a credit card, as debit card preauthorizations may take 5 to 7 business days to be released depending on the policies of your financial intuition.
Checking In & Out
Check in begins at 3pm. Check out is at 11am.
When checking in at Guest Services, we ask that you please leave luggage inside your vehicle until directed to your room. Lodging is dispersed across the resort and driving to a parking space adjacent to your room will allow more convenient unloading.
Our apologies, but at this time, we are not able to accommodate early check in. We are often able to offer late check out until noon, by request.
This is to provide our housekeeping team with the time needed to adhere here to our NM Safe Certified sanitizing and cleaning procedures.
Pets, Smoking, Outside Food & Alcohol
- We are a pet-free resort.
- Smoking and vaping is prohibited on-property.
- Outside alcohol is prohibited on property, including in guest rooms and private soaking experiences. Beer, wine and craft cocktails are available to order at the Blue Heron and around the resort and can be ordered for pickup to enjoy in-room.
- Outside food is allowed on property except at our dining establishments and pools.
Ojo Santa Fe is a 13 and older resort.
- Ages 13 through 17 may enjoy Lodging and Soaking, if accompanied by an Adult 18 and older.
- The Ojo Spa and spa services, are available for guests 18 and older.
- Guests under the age of 13 may join for lodging and dining only and are not permitted in the soaking, pool, or spa areas. Minors under the age of 18 must be accompanied by an adult at all times.
Parking at Ojo Santa Fe is free for overnight guests and day use guests. However, parking is limited so if you are coming to enjoy day soaking we recommend car-pooling if possible .
When lightning strikes occur within a 10-mile radius from the resort, all pools, soaking areas and showers must be vacated in order to ensure guest safety. Soaking is allowed to resume 30 minutes after the last lightning strike within the 10-mile radius. We recommend checking weather forecasts prior to your arrival.
Transportation & Directions
We offer shuttle service to/from Santa Fe Airport (SFE) by advance request for $30 per ride. See details about our location and recommended transportation options.
What to Pack for NM Weather
We recommend bringing the following: swimwear, sunglasses, hat, sunscreen, sandals, water bottle and comfortable walking shoes.
Note that weather can change suddenly in the high desert, and we can unexpectedly receive monsoon rain, snow, high/low temperatures and wind. We suggest packing layered clothing in every season.
Our guest rooms come stocked with two signature Ojo robes and towels are available at our pools. Our spa boutique offers an array of items for purchase, often including premium skincare products, swimsuits, sandals, snacks and beverages and more.
While You’re Here
In-Room & Resort Amenities
Resort Guests enjoy access to unlimted freshly brewed coffee located inside the Blue Heron Restaurant from 7:30-9:30 AM.
Your Health & Wellbeing
Ojo Santa Fe is located amidst Northern New Mexico’s dry climate and our spa resort sits at close to 7,000 feet. As such, we recommend guests take care to:
- Stay hydrated
- Consider consuming caffeine and alcohol in moderation
- Get plenty of rest
We have found these precautions tend to help guests get the most out of enjoying our high elevation, high desert spa resort
Thanks to minimal light pollution, New Mexico is known for its dark skies—perfect for star-gazing. Around our sprawling spa resort, you will find that our grounds are dimly lit in order to help preserve a natural and relaxing environment. When navigating the resort after the sun goes down, please consider using the flashlight provided in your guest room.
Ojo Santa Fe is NM Safe Certified by the State of New Mexico. We adhere to current State of New Mexico, CDC and industry-recommended COVID-19 precautions.
Navigating the Resort
Ojo Santa Fe is home to 77 sprawling acres. See our property map.
We offer vegan, vegetarian and gluten-free dishes in our dining establishments. Please discuss any dietary requirements with your reservationist when booking and our culinary team will make every effort to accommodate requests. When dining, please always disclose any allergies to your server when ordering.
Activities & Excursions
We offer an abundance of complimentary and a la cart activity options, including yoga, hikes, disc golf, animal experiences and more. Read about—and see our schedule for—Ojo Activities.
Cellular Coverage & Wifi
Each room has free Wifi and a direct-dial phone with complimentary local and long-distance calls. There is also free Wifi available in select spots around the resoert. Most cell providers have very limited coverage at the resort.